NETS Program - Non Emergency Transportation Service Program

Tri River Transit NETS is a service carefully designed to meet the needs of those patients whose medical conditions don’t warrant the use of specialized medical equipment or treatment by paramedics.  For these individuals, transportation to a doctor’s office, hospital, or care facility for evaluation or treatment can prove a hardship to families, friends and caregivers.  Tri River Transit NETS can be pre-scheduled to come to the patient’s location and transfer them to and from any medical care facility.  We provide service to Lincoln, Logan and Boone county residents.  Everyone is eligible to use this service regardless of age, disability or income.  If you are Medicaid certified, Tri River Transit will bill Medicaid directly.  The cost for others is based on trip length.

Notification of Ride Requests

• Call to make a ride request as soon as you know the appointment time.  This should not be less than 24 hours in advance.
• Give the Dispatcher all pertinent information needed to book a trip:  name, medical facility, date and time of appointment, directions to home.  If covered by Medicaid give your ID number, which consists of 11 digits.  If passenger is private pay the fare will be totaled by the bus/van driver and paid by passenger, before exiting the bus/van.
• Inform Tri River Transit of any significant changes in passenger condition, which may affect his/her ability to ride on board a bus/van.  This includes deterioration in medical condition, the use of additional mobility aids in transport, the need for an escort or family member to accompany the patient enroute, etc.  The escort will ride at no cost.
• Make appointments between 8:00 a.m. and 3:00 p.m. if possible.  If unable to do so we will try to accommodate your request depending on service availability.
• Passenger must be ready to board the vehicle on arrival at the pick-up point.
• If passenger is confined to a wheelchair, it must be safe (working brakes, inflated tires, footrests), clean (our drivers have to secure the chairs underneath the seat), and driver must be able to properly secure all mobility devices on vehicle (motorized three wheel scooters).
• Notify Tri River Transit as soon as possible of ride cancellations.
• Provide an escort if the patient is frightened or confused, or has a tendency to wander.  Tri River Transit provides curb-to curb transportation only.
• Our business card will be attached with your paperwork for the medical facility.  The medical facility is to call Tri River Transit before making your next appointment.

Tri River Transit NETS Does Not:

• Transport passengers who have experienced untreated trauma or falls.  Although Tri River Transit can transport AFTER the patient has been treated by a physician.
• Transport patients with cylinder-sized oxygen tanks or patients who are unable to self administer their own oxygen. 
• Patients on oxygen can only be transported if:
        1. the unit is portable, carried by the passenger or attached to the wheelchair
        2. the passenger can self-administer the oxygen
        3. the passenger is not dependent on the unit for his/her oxygen supply
• Tri River Transit does not transport patients who have an unstable medical condition or who require medical attention enroute.